This handbook outlines the official commercial, refund, credit, and supplier policies designed to protect the business from financial disputes, unpaid invoices, product misuse, and commercial risk.

Section 1:

 Customer Refund & Return Policy

• Returns are accepted within 7 days of delivery if the product is unused, sealed, and in original Packaging.

• Original invoice, accessories, manuals, and packaging must be returned.

• Products that are installed, activated, or used are not eligible for refund.

• Products with broken seals or missing accessories cannot be returned.

• Return requests must be approved by company management before acceptance.

 Non-Returnable Items

• Air conditioners or HVAC equipment after installation

• Installation materials including copper pipes, brackets, insulation, wiring, drain pipes

• Spare parts including compressors, PCB boards, sensors, motors, and remotes

• Custom ordered or imported items

• Discounted or promotional campaign products

• Service fees, technician visit charges, and transportation charges

 Installation Acceptance Rule

Once a product has been installed and tested at the customer site, the customer or site representative is Considered to have accepted the product condition. After installation, refund requests will not be accepted , Except under manufacturer warranty service.

Section 2:

 Corporate / B2B Sales & Credit Payment Policy

• Corporate customers purchasing on credit must issue a valid Purchase Order (PO).

• Credit sales require management approval and customer verification.

• Standard payment terms are defined in the invoice or quotation (example: 7, 15, or 30 days).

• Failure to pay invoices within the agreed credit period constitutes payment default.

• Aircond electronics reserves the right to suspend delivery, installation, or service for overdue accounts.

• Late payments may incur administrative charges or interest where legally permitted.

 Retention of Ownership

Ownership of supplied goods remains with Aircond electronics until full payment of all invoices, service Charges, transportation costs, and installation fees has been received.

 Debt Recovery Measures

• Written payment reminder notice

• Suspension of future supply or service

• Commercial recovery notice

• Legal notice through authorized legal counsel

• Court action for invoice recovery where necessary

Section 3:

 Supplier / Vendor Commercial Terms

• All suppliers must provide valid invoices and delivery documentation.

• Products must match agreed specifications and quality standards.

• Suppliers are responsible for honoring warranty commitments for supplied goods.

• Delays in supply, defective products, or commercial disputes must be resolved within reasonable timeframes.

• Aircond electronics reserves the right to withhold payments if contractual obligations are not met.

 Supplier Liability

If defective products, delayed shipments, or incorrect supplies cause financial loss or customer disputes, The supplier may be held responsible for replacement, compensation, or credit adjustment.

 Dispute Resolution

All commercial disputes related to supply agreements, unpaid invoices, or contractual obligations shall be Handled through negotiation first and may proceed to legal jurisdiction if unresolved.

 Force Majeure

Neither party shall be held liable for delays caused by events beyond reasonable control including natural disasters, import restrictions, political instability, logistics disruptions, or government regulations.