1. Purpose & Scope
This policy defines the conditions governing product returns, refunds, replacements, and related claims for all retail customers purchasing products or services from Aircond Electronics. The objective is to ensure transparency, protect both customer and company interests, and establish clear procedures for resolving disputes.
2. Eligibility for Returns
Products may be eligible for return within 7 days from the date of delivery provided that:
• The item remains unused and in original condition.
• All original packaging, manuals, and accessories are intact.
• The original invoice or receipt is presented.
• The product has not been installed, modified, or tampered with. Aircond Electronics reserves the right to reject any return request that does not meet these conditions.
3. Non Returnable Items
The following items are strictly nonnreturnable and nonnrefundable once delivered, opened, or installed:
• Air conditioners and HVAC equipment after installation
• Products with broken factory seals or opened packaging
• Installation materials including copper pipes, brackets, insulation, wiring, drain pipes, and fittings
• Spare parts such as compressors, PCB boards, motors, sensors, and remotes
• Clearance, promotional, discounted, or campaign items
• Customnordered or specially imported products
• Service charges, installation fees, technician visit charges, and transportation costs
4. Installation & Acceptance
Once a product has been installed, tested, and accepted by the customer or site representative, the product shall be deemed delivered and accepted in satisfactory condition. After installation and commissioning, refund or return requests will not be accepted except in cases covered under manufacturer warranty.
5. Warranty vs Refund
Manufacturing defects or technical issues are governed under the manufacturer’s warranty policy. Such issues will be resolved through authorized inspection, repair, or replacement where applicable and do not automatically qualify for a refund.
6. Damage or Shortage Claims
Customers must inspect products immediately upon delivery. Any visible damage, missing items, or discrepancies must be reported within 24 hours of delivery. Claims submitted after installation or beyond the reporting period may not qualify for replacement or return.
7. Order Cancellation
Orders may be cancelled before dispatch subject to administrative and processing deductions. Once a product has been dispatched, reserved, or scheduled for installation, cancellation charges may apply. Advance payments or booking deposits for special procurement orders are non refundable.
8. Return Inspection Process
All returned items will undergo inspection by Aircond Electronics technical staff. Refund approval is subject to verification that the product meets return eligibility conditions. If a returned item fails inspection, it will be returned to the customer without refund.
9. Refund Processing
Approved refunds will be processed using the original payment method where possible. Processing times may vary depending on banking procedures and internal verification processes.
10. Limitation of Liability
Aircond Electronics shall not be liable for indirect, incidental, or consequential damages including business loss, operational downtime, or loss of profits resulting from product use or inability to use the product.
11. Documentation Requirements
Return or refund claims must be supported by valid documentation including:
• Original invoice or money receipt
• Delivery challan
• Product serial number
• Photographic evidence of damage where applicable
12. Governing Law
This policy shall be governed by the applicable laws of the jurisdiction in which Aircond Electronics operates. Any disputes arising from transactions shall be resolved through the competent courts of that jurisdiction